Frequently Asked
Questions

Find answers to your skin and product questions. For more information on products best suited for your skin, we recommend contacting your skin care professional.

Website

Why was e-commerce removed from SkinMedica.ca?

An authorized SkinMedica® skin care professional can provide expert recommendations specific to you. A professional can help ensure the remarkable results you expect from our products.

To locate an authorized skin care professional near you, use our Find a Physician tool on the SkinMedica® website.

What will happen to my auto-refill orders?

You will no longer receive auto-refill shipments.

If you have yet to receive a call, a SkinMedica® concierge representative will contact you directly to help you transition your account to an office near you. The representative will answer any of your questions and provide real-time status on any standing orders.

If you would like to contact Customer Service directly, please call 1-855-754-6700, 8:30am - 6:00pm CST, Monday through Friday, except holidays.

Where can I purchase SkinMedica® products?

Visit your local skin care professional to purchase authentic and authorized SkinMedica® products. If you don’t have a skin care professional, use the Find a Physician tool on the SkinMedica® website to locate one near you.

Do I have the opportunity to purchase online?

Yes, other websites carry SkinMedica® products. However, we cannot validate the authenticity, expiration date, or efficacy of these products. To locate an authorized SkinMedica® professional, use our Find a Physician tool on the SkinMedica® website.

Can my physician have my products delivered to my home?

Many of our authorized skin care professionals take orders over the phone or through their own websites. Please contact them directly to inquire about their auto-refill or online purchasing options.

There are no authorized skin care professionals in my area. How can I purchase SkinMedica® products?

Contact the closest authorized skin care professionals to inquire about their auto-refill or online purchasing options. Keep in mind, there are some unauthorized retailers out there as well. We cannot validate the authenticity, expiration date, or efficacy of these products.

Make sure you are purchasing authentic SkinMedica® products by checking your source against the list of unauthorized retailers posted on the SkinMedica.ca website.

How often will I have to visit my skin care professional to purchase my products?

You and your SkinMedica® skin care professional will determine how regularly you need to return for appointments. However, repurchase of products can happen at anytime. Contact the office directly for office hours.

How do I know if the products I am purchasing are authentic and authorized by SkinMedica®?

Products should be purchased from an authorized skin care professional. Please use our Find a Physician tool to locate one near you. If you have questions regarding the authenticity of a provider, please visit our unauthorized sellers list.

Do I still earn Brilliant Distinctions® points?

Yes. As a Brilliant Distinctions® member, every product purchase earns points. Participating Brilliant Distinctions® physicians are tagged with a logo on the Find a Physician tool on SkinMedica.ca. For program details, visit BrilliantDistinctions.ca.

Will all SkinMedica® products still be updated on the website with their ingredients, benefits, and usage?

Yes, all product benefits, ingredients, and usage information will still be accessible on the website. You will also be able to take a deeper look into the proprietary technologies that fuel SkinMedica®’s transformative products.

What if I have more questions?

For questions about your skin or which products are best for you, please consult with your skin care professional. For questions about SkinMedica® or the SkinMedica® website, call Customer Service at 1-855-754-6700, 8:30am - 6:00pm CST, Monday through Friday, except holidays.

Products

HA5 Rejuvenating Hydrator

What's the difference between a moisturizer and a hydrator?

A moisturizer is a cosmetic cream or lotion made with humectants or occlusive or a combination of both that prevent skin dryness. A hydrator is a cosmetic treatment product that promotes epidermal health by supporting the skin's natural ability to replenish HA.

What is the significance of SCE in VITISENSCE®?

SCE stands for stem cell extract. VitisenSCE® technology contains a proprietary antioxidant extracted from Vitis vinifera flower stem cells. Exclusive to SkinMedica®, it is one of the key ingredients that allows HAs to support the skin's ability to replenish its own hyaluronic acid for overall skin health.

Is HA5 Rejuvenating Hydrator oil free, fragrance free and non-comedogenic?

Yes, HA5 Rejuvenating Hydrator is oil free and fragrance free, and is appropriate for all skin types to give patients instant smoothing gratification and address the loss of hyaluronic acid through replenishment of the skin's own HA. HA5 is considered non-comedogenic.

The product contains whey protein. Is it safe to use for a person with a milk allergy?

Milk allergy refers to a common food allergy that results in an abnormal response from the body's immune system after consuming milk. Symptoms can vary from person to person but can range from wheezing, vomiting, hives and digestive problems. Avoidance in food is the primary treatment. It is best to determine if a patient has a true "milk allergy" versus a digestive intolerance to lactose when considering using topical cosmetic products that contain milk. The whey protein used in HA5 is derived from milk powder. Therefore a person with a history of milk or whey protein that triggers an immune response should not use this.

How should HA5 be applied?

HA5 Rejuvenating Hydrator should be applied twice daily - in the morning and evening-immediately before moisturizer in a normal regimen.

How should HA5 Rejuvenating Hydrator be used within a regimen?

HA5 Rejuvenating Hydrator can be used with any SkinMedica® product or regimen to support hydration. It should be applied immediately before moisturizer in a normal regimen.

Is HA5 Rejuvenating Hydrator a replacement for a moisturizer?

No, HA5 Rejuvenating Hydrator should not replace a moisturizer.

How long does HA5 Rejuvenating Hydrator last?

One pump applied twice a day will yield 8-10 weeks of product use.

Will HA5 Rejuvenating Hydrator work with any SkinMedica® product?

Yes, HA5 Rejuvenating Hydrator can be used with any SkinMedica® product or regimen to add a layer of hydration. It should be applied immediately before moisturizer in a normal regimen.

Will products I apply afterward still be able to work (like TOTAL DEFENSE + REPAIR)?

HA5 Rejuvenating Hydrator can be used with any SkinMedica® product or regimen to add a layer of hydration. In clinical studies, HA5 was applied prior to moisturizer and sunscreen. It should be applied immediately before moisturizer in a normal regimen.

How does HA5 Rejuvenating Hydrator address the appearance of fine lines and wrinkles compared to TNS Essential Serum®?

Many factors contribute to skin aging and the formation of fine lines and wrinkles on the face. Age defying skin care products tackle them in different ways.

HA5 Rejuvenating Hydrator addresses the loss of HA in the skin. Its combination of 5 HAs works immediately to smooth the skin and provide hydration throughout the day on the outer most layers of the skin. In addition, HA5 supports the skin's own ability to retain hydration with VitisenSCE® proprietary technology, a potent or "top" blend of antioxidants and peptides.

TNS Essential Serum® addresses skin rejuvenation in the deeper layers of the skin to improve the appearance of skin.

Both products include powerful antioxidants, but the blends are very different and are designed to work in different ways to support the skin. We recommend people use HA5 Rejuvenating Hydrator with TNS Essential Serum® in their skin care regimen.

Does HA5 work on acne-prone skin?

HA5 Rejuvenating Hydrator is non-comedogenic.

What is the difference between dry skin and dehydrated skin?

Dry skin is a skin type, while dehydration is a skin condition. In both, the skin undergoes transepidermal water loss, or evaporation of water from inside the body. With this water loss, the enzymes that normally help the skin shed cells can't function properly, resulting in a buildup of cells that makes the skin look rough and dry, contributing to the appearance of fine lines and wrinkles.

Dry skin can be genetic or a symptom of systemic disease. It is caused either by the inadequate production of oil, called sebum, or by an imbalance of fatty acids, ceramide, and cholesterol in the stratum corneum, the barrier layer of the skin. Age is also a factor in dry skin. As we get older, we experience a decline in a main hormone that triggers sebum production.

Dehydrated skin still produces sebum but is temporarily dry because of various factors, including environmental effects such as a dry climate or use of harsh detergents or products on the skin. It is caused by a temporary imbalance of fatty acids and ceramides in the skin's barrier layer, resulting in a temporary spike in transepidermal water loss.

Lytera® 2.0 Pigment Brightening Serum

What makes Lytera® unique?

Lytera® is a novel, non-prescription, non-hydroquinone skin brightening product that minimizes the appearance of skin discolouration and dark spots.

Clinical studies with Lytera® have shown:

  • High patient satisfaction
  • Improvements seen as soon as 4 weeks
  • Significant reduction after 12 weeks
  • Continuous reduction over 6 months

What skin type is appropriate for using Lytera®?

Lytera® is appropriate for all skin types.

When should I use Lytera® in my daily skin care routine?

Lytera® should be applied after cleansing and toning the skin and prior to applying moisturizer and sunscreen.

How often should I apply Lytera®?

For best results, you should use Lytera® twice daily.

What can I expect from using Lytera®?

Clinical studies demonstrated the following results:

  • Improved evenness of skin tone
  • Improved overall appearance of the skin
  • Increased radiance and clarity of the skin
  • Lessened appearance of darker patches and discolourations

Can I use Lytera® if I do not have visible skin discolouration, but only want to brighten my complexion?

Lytera® is designed to improve clarity, evenness and overall appearance of the skin.

Does Lytera® improve the appearance of skin discolouration?

In clinical studies, Lytera® was used on patients with mild to severe skin discolouration.

Where do you apply Lytera®?

Lytera® can be used on the face, neck, chest or other affected areas.

Should I use Lytera® only as a spot treatment?

Lytera® can be used on the entire face.

What are the side effects?

In clinical studies, the side effects associated with Lytera® were mild and included redness, tingling and dryness. A temporary warm, tingling sensation may occur immediately after application.

How long will it take before I see results?

In clinical studies, improvements were seen in as early as 4 weeks. For best results, use sunscreen daily and avoid sun exposure.

How long should I wait before applying sunscreen?

Allow Lytera® to absorb into the skin (approximately 3-5 minutes) then apply sunscreen.

Can I use Lytera® if I'm pregnant?

We do not recommend using Lytera® while pregnant, lactating or planning on becoming pregnant.

What skin type is appropriate for using Lytera® 2.0 Pigment Brightening Serum?

Lytera® 2.0 Pigment Brightening Serum is appropriate for skin types that have been pre-conditioned with retinol.

What other SkinMedica® products can I use to complement Lytera® 2.0 Pigment Brightening Serum?

For the maximum benefits, in addition to Lytera® 2.0 Pigment Brightening Serum, we recommend using TNS Essential Serum® and the SkinMedica® moisturizer appropriate for your skin type. However, for optimal results, please speak with your physician or skin care specialist.

What are common side effects?

The most common side effects with the Lytera® 2.0 Pigment Brightening Serum include mild to moderate redness, peeling and irritation.

Can patients with sensitive skin use Lytera® 2.0 Pigment Brightening Serum?

Please speak with your physician or skin care professional for optimal guidance.

Can I use Lytera® 2.0 Pigment Brightening Serum if I'm pregnant?

You should not use Lytera® 2.0 Pigment Brightening Serum if you are pregnant, lactating, or planning to become pregnant.

Can I use Lytera® 2.0 Pigment Brightening Serum during the summer?

Lytera® 2.0 Pigment Brightening Serum can be used all year around. Regardless of the season, daily sun protection with SPF 20 or higher is essential during use of Lytera® 2.0 Pigment Brightening Serum.

TNS Essential Serum®

What skin type is this product best for?

TNS Essential Serum® is appropriate for all skin types.

When should I use this product in my daily skin care routine?

TNS Essential Serum® should be applied after cleansing and toning the skin and prior to applying any other products, including sunscreens. Note: TNS Recovery Complex® is in one chamber of the TNS Essential Serum® pump, you do not need to incorporate TNS Recovery Complex® in your daily routine.

How to apply?

Before the first application, tap the top of the pump several times in the palm of your hand. Remove the cap and press on the very center of the pump to dispense onto the back of your hand and blend together before applying.

Where to apply?

Apply to your face, (neck and chest if desired).

How long to use?

You should use TNS Essential Serum® as long as you wish to improve the overall appearance of your skin. Our clinical studies show that initial results occur in 30 days with optimal results occurring in 90 days. For best results, you should use twice daily and incorporate as part of your daily skin care routine.

What is special about this product?

TNS Essential Serum® offers an unprecedented combination of the renowned growth factor formula, TNS Recovery Complex® in one chamber and APS Corrective Complex in the other.

TNS® is the main ingredient in TNS Recovery Complex®'s patented skin treatment which is formulated from naturally occurring growth factors, antioxidants, soluble collagen, cytokines and matrix proteins (93.6% concentration).

Clinical studies with TNS Recovery Complex® have shown:

  • Reduced appearance of fine lines and wrinkles
  • Enhanced skin texture and tone

APS Corrective Complex is a formulation of antioxidants, peptides and other innovative ingredients that in combination improve the overall appearance of skin.

APS Corrective Complex:

  • Helps to smooth skin
  • Helps fight free radical damage
  • Minimizes the appearance of skin discoloration

What is TNS®?

A mixture of growth factors, cytokines, antioxidants and matrix proteins.

What are growth factors?

Growth factors are messenger proteins that are inherent in our bodies and play a role in maintaining healthy skin.

Why does the TNS Recovery Complex® have a bit of an unusual scent?

TNS Recovery Complex® has a 93.6% concentration of TNS® which is a very high concentration of protein that has a distinct odor.

What is APS Corrective Complex?

A patented mixture of antioxidants, peptides and other innovative ingredients that in combination improves the overall appearance of skin.

TNS® Eye Repair

What skin type is this product best for?

TNS® Eye Repair is appropriate for all skin types.

When should I use this product in my daily skin care routine?

TNS® Eye Repair should be applied twice daily, morning and evening, after applying treatment products.

How to apply?

Using a spatula, apply a thin layer with your finger tip to the skin.

Where to apply?

Apply to the skin underneath the eyes and around the outside corners of the eye area. Avoid the eyelids.

How long to use?

TNS® Eye Repair should be a part of your daily skin care regimen.

What is special about this product?

This product contains TNS® as well as vitamins C and E to improve the overall appearance of the skin under your eyes.

What would be the recommended regimen if using all of the SkinMedica® eye products (TNS® Eye Repair, TNS® Illuminating Eye Cream, and Uplifting Eye Serum)?

When using the eye products in conjunction with one another, we recommend in the morning that you first apply the Uplifting Eye Serum and then apply TNS® Illuminating Eye Cream. In the evening, we recommend using Uplifting Eye Serum followed by TNS® Eye Repair.

What is the benefit of using all SkinMedica® products formulated for the eye area?

In combination, the three eye products address cosmetic concerns for the delicate skin around the eye area. TNS® Eye Repair is formulated to help reduce the appearance of fine lines and wrinkles while hydrating the skin around the eyes. TNS® Illuminating Eye Cream is formulated to help reduce the appearance of fine lines, wrinkles and dark circles. Uplifting Eye Serum is formulated to help soothe the skin around the eye area, helping to reduce the appearance of puffiness.

Are the eye products safe to use on the eyelids?

We do not test our products on the eyelids and recognize that product applied to this area may migrate into the eyes causing irritation. Therefore, we do not recommend you use any of our eye products on your eyelids.

What is TNS®?

A mixture of growth factors, cytokines, antioxidants and matrix proteins.

What are growth factors?

Growth factors are proteins inherent in our bodies and play a role in maintaining skin.

Vitamin C+E Complex

What skin type is this product best for?

Vitamin C+E Complex is appropriate for all skin types.

When should I use this product in my daily skin care routine?

Vitamin C+E Complex should be used every morning as part of your daily skin care routine. Apply each morning after cleansing, toning, and applying TNS Recovery Complex® and before applying your moisturizer.

How to apply?

Apply a single pump daily onto the back of your hand and gently apply to skin.

Where to apply?

Apply to face, (neck and chest if desired).

How long to use?

Applying antioxidants to help prevent free radical damage is an important step in your daily skin care routine.

What is special about this product?

Vitamin C+E Complex contains vitamins C and E in a formulation that gradually delivers high levels of vitamins C and E skin to provide antioxidant protection all day long.

Rejuvenative Toner

What skin type is this product best for?

Rejuvenative Toner is appropriate for normal to dry skin types.

When should I use this product in my daily skin care routine?

Rejuvenative Toner should be applied following cleansing.

How to apply?

After cleansing, pat the face to remove excess moisture. Apply toner to a cotton ball and gently smooth over face and neck. Do not rinse off.

Where to apply?

Apply to your face and neck.

How long to use?

A good toner should be used daily as part of your skin care routine.

What is special about this product?

Rejuvenative Toner contains a special combination of alpha-hydroxy acids, green tea, willow bark, witch hazel and chamomilla recutita to gently exfoliate and provide rejuvenative properties.

Dermal Repair Cream

What skin type is this product best for?

Dermal Repair Cream is appropriate for normal to dry skin types. This ultra rich facial cream intensely hydrates and helps replenish moisture. It's also perfect for use during periods of dry weather or as a night time moisturizer.

When should I use this product in my daily skin care routine?

Dermal Repair Cream should be applied twice daily after cleansing, toning and applying treatment products.

How to apply?

Apply a small amount to face and gently massage into skin.

Where to apply?

Apply to your face, (neck and chest if desired).

How long to use?

You can use Dermal Repair Cream as long as needed to improve the overall condition of your skin.

What is special about this product?

Dermal Repair Cream contains high levels of antioxidant vitamins C and E, along with highly effective moisturizing ingredients to provide hydration.

TNS® Ceramide Treatment Cream

What skin type is this product best for?

TNS® Ceramide Treatment Cream is best used on dry or post-procedure skin.

When should I use this product in my daily skin care routine?

Use TNS® Ceramide Treatment Cream twice daily after cleansing, toning and using treatment products.

How to apply?

Apply a small amount to face and gently massage into the skin.

Where to apply?

Apply to your face, (neck and chest if desired).

How long to use?

After procedures, it's best to consult your physician, but generally TNS® Ceramide Treatment Cream can be used morning and night. If you are using TNS® Ceramide Treatment Cream as a daily part of your skin care regimen there is no limit to the amount of applications.

What is special about this product?

This product contains TNS®, peptides and a patented Ceramide technology to hydrate and help restore your skin's natural barrier function.

What is TNS®?

A physiologically balanced, naturally secreted and stabilized growth factor blend.

What are growth factors?

Growth factors are proteins that manage the growth and the activity of cells. Growth factors are inherent in our bodies and play a role in maintaining healthy skin.

Ultra Sheer Moisturizer

What skin type is this product best for?

Ultra Sheer Moisturizer is appropriate for normal to oily skin types.

When should I use this product in my daily skin care routine?

Ultra Sheer Moisturizer should be applied twice daily after cleansing, toning and applying treatment products.

How to apply?

Apply a small amount to face and gently massage into the skin.

Where to apply?

Apply to your face, (neck and chest if desired).

How long to use?

You can use Ultra Sheer Moisturizer as long as needed to improve the overall condition of your skin.

What is special about this product?

Ultra Sheer Moisturizer is an oil-free moisturizer with antioxidants and hyaluronic acid to hydrate oil-prone and sensitive skin types.

Rejuvenative Moisturizer

What skin type is this product best for?

Rejuvenative Moisturizer is appropriate for normal to dry skin types.

When should I use this product in my daily skin care routine?

Rejuvenative Moisturizer should be applied twice daily after cleansing, toning and applying treatment products.

How to apply?

Apply a small amount to face and gently massage into the skin.

Where to apply?

Apply to your face, (neck and chest if desired).

How long to use?

You can use Rejuvenative Moisturizer as long as needed to improve the overall condition of your skin.

What is special about this product?

Rejuvenative Moisturizer nourishes and hydrates the skin with antioxidants and hyaluronic acid.

TNS® Illuminating Eye Cream

What skin type is this product best for?

TNS® Illuminating Eye Cream is appropriate for all skin types.

When should I use this product in my daily skin care routine?

Apply twice daily after cleansing, toning and applying treatment products and prior to applying your moisturizer.

How to apply?

Dispense one to two pumps onto the back of your hand. Using your other hand, gently pat into the skin.

Where to apply?

Apply to the skin underneath the eyes and around the outside corners of the eye area. Avoid the upper eyelid.

How long to use?

TNS® Illuminating Eye Cream should be a daily part of your skin care routine.

What is special about this product?

TNS® Illuminating Eye Cream not only includes TNS® to improve the appearance of fine lines, wrinkles, skin tone and texture, but it also contains peptides to help support the skin around the eyes. Additionally this product has unique ingredients to help improve the appearance of dark circles.

What would be the recommended regimen if using all of the SkinMedica® eye products (TNS® Eye Repair, TNS® Illuminating Eye Cream, and Uplifting Eye Serum)?

When using the eye products in conjunction with one another, we recommend in the morning that you first apply the TNS Illuminating Eye Cream. In the evening, we recommend using TNS Eye Repair.

What is the benefit of using all SkinMedica products formulated for the eye area?

In combination, the three eye products address all of the common issues with the delicate skin around the eye area. TNS® Eye Repair is formulated to help reduce the appearance of fine lines and wrinkles while hydrating the skin around the eyes. TNS® Illuminating Eye Cream is formulated to help reduce the appearance of fine lines, wrinkles and dark circles.Uplifting Eye Serum is formulated to soothe the skin around the eye area, helping to reduce puffiness.

Are the eye products safe to use on the eyelids?

We do not test our products on the eyelids and recognize that product applied to this area may migrate in the eyes causing irritation. Therefore, we do not recommend you use any of our eye products on your eyelids.

What is TNS®?

A mixture of human growth factors, cytokines, antioxidants and matrix proteins.

What are growth factors?

Growth factors are inherent in our bodies and play a role in maintaining skin.

TNS Recovery Complex®

What skin type is this product best for?

TNS Recovery Complex® is appropriate for all skin types.

When should I use this product in my daily skin care routine?

TNS Recovery Complex® should be applied after cleansing and toning the skin and prior to applying any other products, including sunscreens.

When do I apply TNS Recovery Complex?

TNS Recovery Complex® should be the first product applied to your skin after cleansing and toning in the morning and in the evening. Unless you are using a topical prescription product, which should be used as directed by your physician.

How to apply?

Prior to use, invert and tap the top of container several times into the palm of your hand. Apply a single pump twice daily onto the back of your hand and gently apply to skin.

Where to apply?

Apply to your face (neck and chest if desired).

How long to use?

You should use TNS Recovery Complex® as long as you wish to improve the overall appearance of your skin. Our clinical studies show that optimal results occur after using the product for at least 90 days.

What is special about this product?

TNS Recovery Complex® has more growth factors that any other product on the market with a 93.6% concentration of TNS®.

TNS® is the main ingredient in TNS Recovery Complex®'s potent skin treatment which is formulated from naturally occurring growth factors, antioxidants, soluble collagen, cytokines and matrix proteins.
Clinical studies have shown:

  • Reduced appearance of fine lines and wrinkles
  • Enhanced skin texture and tone

What is TNS®?

A physiologically balanced mixture of growth factors, cytokines, antioxidants and matrix proteins.

What are growth factors?

Growth factors are messenger proteins that are inherent in our bodies and play a role in maintaining healthy skin.

Why does the TNS Recovery Complex® have a bit of an unusual scent?

TNS Recovery Complex® has a 93.6% concentration of TNS® which is a very high concentration of protein that has a distinct odour.

AHA/BHA Cream

What skin type is this product best for?

AHA/BHA is appropriate for all skin types.

When should I use this product in my daily skin care routine?

AHA/BHA Cream should be applied twice daily after cleansing, toning and applying treatment products. Note, because this product contains alpha-hydroxy acids (AHA), it may increase your skin's sensitivity to sunburn. Use a sunscreen and limit sun exposure while using this product and for a week following discontinuation.

How to apply?

Apply a small amount to face and gently massage into skin.

Where to apply?

Apply to your face, (neck and chest if desired).

How long to use?

You can use AHA/BHA as long as needed to improve the overall condition of your skin.

What is special about this product?

This product has a combination of both alpha-hydroxy and beta-hydroxy acids to help exfoliate the skin and reveal a more youthful appearance.

Why is there a Sunburn Alert for this product?

Because this product contains alpha-hydroxy acid (AHA), it may increase your skin's sensitivity to sunburn. Use a sunscreen and limit sun exposure while using this product and for a week following discontinuation.

Facial Cleanser

What skin type is this product best for?

Facial Cleanser is appropriate for all skin types.

How do I choose a cleanser that is appropriate for my skin type?

The ultimate goal of skin cleansing is to thoroughly remove makeup, dirt, bacteria, pollution, excess oil and dead skin. An ideal cleanser does this without disrupting the skin's natural protective moisture barrier. SkinMedica® offers 3 different cleansers: Sensitive Skin Cleanser, Facial Cleanser and AHA/BHA Exfoliating Cleanser, which address various skin conditions, including dryness, skin sensitivity, and skin texture. SkinMedica cleansers are detergent free, and contain hydrating emollients, botanical extracts and soothing agents to cleanse the skin without dehydration.

When should I use this product in my daily skin care routine?

Cleanser should be the first product used morning and evening.

How to apply?

Moisten skin with lukewarm water. Lather cleanser in hands and then massage into skin. Rinse thoroughly with lukewarm water.

Where to apply?

Apply to your face (neck and chest if desired).

How long to use?

A good cleanser should be used daily as part of your normal skin care routine.

What is special about this product?

This foaming cleanser not only washes away oil, dirt and impurities, but it leaves your skin feeling smooth and hydrated.

Is this cleanser recommended for use after a procedure?

The best cleanser to use immediately post-procedure is the SkinMedica Sensitive Skin Cleanser. We recommend you speak with your physician regarding post-procedure skin care.

Sensitive Skin Cleanser

What skin type is this product best for?

Sensitive Skin Cleanser is appropriate for dry, sensitive and post-procedure skin types.

How do I choose a cleanser that is appropriate for my skin type?

The ultimate goal of skin cleansing is to thoroughly remove makeup, dirt, bacteria, pollution, excess oil and dead skin. An ideal cleanser does this without disrupting the skin's natural protective moisture barrier. SkinMedica® offers 3 different cleansers: Sensitive Skin Cleanser, Facial Cleanser and AHA/BHA Exfoliating Cleanser, which address various skin conditions, including dryness, skin sensitivity and skin texture. SkinMedica® cleansers are detergent free, and contain hydrating emollients, botanical extracts and soothing agents to cleanse the skin without dehydration.

When should I use this product in my daily skin care routine?

Sensitive Skin Cleanser should be the first product used morning and evening.

How to apply?

Splash face with warm water. Gently massage cleanser over face. Rinse thoroughly with warm water.

Where to apply?

Apply to your face, (neck and chest if desired).

How long to use?

A good cleanser should be used daily as part of your normal skin care routine.

What is special about this product?

The creamy, fragrance-free formulation washes away oil, dirt and impurities while leaving skin feeling soft and silky.

Is this cleanser recommended for use after a procedure?

Yes, Sensitive Skin Cleanser is the ideal cleanser to use on the most sensitive and post-procedure skin.

Skin Care

What skin types would benefit from SkinMedica® skin care products?

There are SkinMedica® products that are formulated to be used on all skin types and most skin conditions including sensitive and post-procedure skin. We recommend you always ask your physician which products and regimen will best address your skin type and concerns.

What is "photodamage"?

Photodamage to the skin is caused by exposure to harmful ultraviolet light. Photodamage can be acute, as in sunburn, or more commonly, chronic, due to gradual changes in the skin caused by an accumulation of sun exposure throughout one’s life. Sun exposure is by far the most influential environmental factor affecting aging of the skin.

What are the causes of wrinkles?

Lines and wrinkles are caused by degenerative changes in the proteins of the skin’s infrastructure such as loss of stored antioxidants and reduction in collagen. Wrinkles are also caused by movement of the skin resulting in creases over time.

What are the causes of age spots?

Age spots are also known as sun spots or solar lentigines. Age spots are associated with cumulative sun exposure. Sun spots mostly appear in areas consistently exposed to sunlight such as the back of the hands, the forearms, neck, chest and face. The pigment producing cells in the skin (melanocytes) are stimulated to produce more pigment when exposed to ultraviolet rays.

How can I maintain the health of my skin?

Using sun protection and appropriate skin care products containing speciality ingredients is essential in maintaining healthy skin.

What role does my physician play in my skin care regimen?

Just as your physician plays an important role in your overall health, he or she also plays a key role in helping you maintain healthy skin. With any skin care regimen it’s important to consult with your dermatologist or skin care specialist. He or she can analyze your skin care routine, tell you what’s working and determine what you can do to further enhance the health and beauty of your skin.

Which product(s) should I use after having a procedure?

Always ask your physician for the appropriate products to use after a procedure since the regimen may differ depending on the type of procedure received.

Are your products safe to use if I have Rosacea?

Rosacea is a medical condition. Skin care regimens for patients diagnosed with rosacea or any other medical condition should be left to a physician’s discretion. We recommend consulting your physician to learn what SkinMedica® products are best for you.

Are your products safe to use while pregnant? Or while lactating?

We have not done any product testing on pregnant women or nursing mothers. We recommend you consult your physician before using any SkinMedica® products during pregnancy or while breast feeding.

Do you recommend refrigerating your products to maintain the quality?

No, it is not necessary to refrigerate our products. SkinMedica® skin care products should be stored at room temperature – 15-30°C (59-86°F).

Do you test your products on animals?

No, SkinMedica® does not conduct product testing on animals.

Skin Type

Acne Prone Skin

What are the typical skin care challenges for someone with acne-prone skin?

Acne is a chronic inflammatory disorder of the pilosebaceous unit that affects at least 85% of adolescents and young adults. Distribution of acne lesions is generally limited to areas with well developed sebaceous glands including the face, back, chest and upper arms. Characteristics of acne include open comedones (blackheads), closed comedones (whiteheads), papules, pustules (inflamed pimples) and cysts.

Dry Skin

What are the typical skin care challenges for someone with dry skin?

A thin epidermis, underactive sebaceous glands, lack of moisture, skin feels tight (especially after washing), skin appears to be dull, flaking of the skin, fine lines and wrinkles are evident, skin generally has fine pores, and skin can feel itchy.

Normal to Dry Skin

What are the typical skin care challenges for someone with normal to dry skin?

Normal to dry skin tends to be dry around the cheek, eye and lip area. This can be exacerbated by hot, dry weather in the summer months in dry climates or by indoor heating systems during the dry winter months. When skin is dry it tends to look dull.

Normal to Oily Skin

What are the typical skin care challenges for someone with normal to oily skin?

Normal to oily skin tends to be glossy and oily to the touch, especially on the forehead, chin, nose or the "T" zone. The skin may become oily as the day goes on or during periods of stress.

Complete
Protection Collection

Protection and rejuvenation for
all skin types.

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Exponentially
Smooth

Introducing a new chapter in
skin hydration with HA5.

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Pioneering the
Development of
Growth Factors

By Dr. Rahul C. Mehta, PhD

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